Solved: Unauthorised charges

Ev9182736450 · ‎28-11-2024

My bill is incorrect - multiple apple purchases which I have not done .

MI5 · ‎28-11-2024

O2 just pass on the charges.

You need to speak with Apple to stop them.

https://support.apple.com/en-gb/108092

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎28-11-2024

@Ev9182736450

O2 just pass on the charges.

You need to speak with Apple to stop them.

https://support.apple.com/en-gb/108092

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-11-2024

O2 merely pass on the charges to you from Apple

You need to query the purchases through Apple

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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