Solved: I was charged for a top up and it wasnt applied

Jh562000784 · ‎02-02-2022

Hello, i was charged £10 as i was topping up my phone in order to renew my bundle and it was accepted and then declined so i have still been charged even though i do not have a data rollover and have been told to top up again

MI5 · ‎02-02-2022

@Jh562000784

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2022

@Jh562000784

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

I was charged for a top up and it wasnt applied

Talkalot

Hello

999 days

Change account name to another

Activate mms service