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on 19-11-2018 19:31
Hi,
Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying that I have now got a £10 bundle (which I used to use in the UK) and now I can't seem to make a call back to the UK. I am now afraid that eventually my number will expire and want to prevent this from happening. Can someone help me out with this?
Thanks,
Ahmed
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on 19-11-2018 19:57
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on 19-11-2018 19:57
The PAYG number From abroad is +44 7860 980 202 but it is charged at international rates.
I'd suggest you use live chat http://www.o2.co.uk/contactus and ask them to convert your tariff to the classic 321 tariff and reinstate your £10 top up as credit.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 19-11-2018 19:43
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on 19-11-2018 19:43
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on 19-11-2018 19:45
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on 19-11-2018 19:45
Thank you for the fast reply! I was wondering, will I be charged by calling the number?
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on 19-11-2018 19:57
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on 19-11-2018 19:57
The PAYG number From abroad is +44 7860 980 202 but it is charged at international rates.
I'd suggest you use live chat http://www.o2.co.uk/contactus and ask them to convert your tariff to the classic 321 tariff and reinstate your £10 top up as credit.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-11-2018 20:07
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on 19-11-2018 20:07
On this http://www.o2.co.uk/contactus page, this is what it says:
Any ideas what I should do from here?
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19-11-2018 20:16 - edited 19-11-2018 20:19
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19-11-2018 20:16 - edited 19-11-2018 20:19
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on 19-11-2018 20:17
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on 19-11-2018 20:17
The MyO2 app also has a link to live chat.
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on 19-11-2018 20:34
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on 19-11-2018 20:34
Changing browser worked well, thanks everyone for your help and time, the problem has now been sorted.
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on 19-11-2018 21:15
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on 19-11-2018 21:15
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-11-2018 21:42