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Level 1: Joiner
Posts: 4
Registered: ‎19-11-2018
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Help with keeping phone number from expiring

Hi,

 

Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying that I have now got a £10 bundle (which I used to use in the UK) and now I can't seem to make a call back to the UK. I am now afraid that eventually my number will expire and want to prevent this from happening. Can someone help me out with this?

 

Thanks,

Ahmed

Anonymous
Posts: 0

Re: Help with keeping phone number from expiring

@Ahmed You will need to call customer service from any phone abroad using the number 

 

+44 344 809 0202

Level 1: Joiner
Posts: 4
Registered: ‎19-11-2018

Re: Help with keeping phone number from expiring

Thank you for the fast reply! I was wondering, will I be charged by calling the number?

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Help with keeping phone number from expiring

@Ahmed
The PAYG number From abroad is +44 7860 980 202 but it is charged at international rates.
I'd suggest you use live chat http://www.o2.co.uk/contactus and ask them to convert your tariff to the classic 321 tariff and reinstate your £10 top up as credit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-11-2018

Re: Help with keeping phone number from expiring

On this http://www.o2.co.uk/contactus page, this is what it says:

o2.png

Any ideas what I should do from here?

Level 64: Magistrate
Posts: 12,684
Registered: ‎31-03-2010

Re: Help with keeping phone number from expiring

[ Edited ]

@Ahmed You can call O2 customer service for free from any phone on +44800 032 1402.

 

Edit: FYI: I don't know how long you're planning to be out of the country, but you only have to make a chargeable call or send a text once every six months to keep your number active.

I DO NOT WORK FOR O2

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Help with keeping phone number from expiring

Try clearing you cache and cookies, log out and back in again or try a different browser.
The MyO2 app also has a link to live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-11-2018

Re: Help with keeping phone number from expiring

Changing browser worked well, thanks everyone for your help and time, the problem has now been sorted.

Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: Help with keeping phone number from expiring

Pleased to hear it @Ahmed and welcome Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Help with keeping phone number from expiring

Good to hear @Ahmed