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Help with keeping phone number from expiring
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on 19-11-2018 19:31
Hi,
Currently I am out of the country and will be out for quite some time and topped up my phone and wanted to make a call back to the UK so that the sim card won't expire. I topped it up with £10 and tried to make a call however, I got a text saying that I have now got a £10 bundle (which I used to use in the UK) and now I can't seem to make a call back to the UK. I am now afraid that eventually my number will expire and want to prevent this from happening. Can someone help me out with this?
Thanks,
Ahmed
Solved! Go to Solution.

Re: Help with keeping phone number from expiring
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on 19-11-2018 19:43
@Ahmed You will need to call customer service from any phone abroad using the number
+44 344 809 0202
Re: Help with keeping phone number from expiring
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on 19-11-2018 19:45
Thank you for the fast reply! I was wondering, will I be charged by calling the number?

Re: Help with keeping phone number from expiring
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on 19-11-2018 19:57
The PAYG number From abroad is +44 7860 980 202 but it is charged at international rates.
I'd suggest you use live chat http://www.o2.co.uk/contactus and ask them to convert your tariff to the classic 321 tariff and reinstate your £10 top up as credit.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Help with keeping phone number from expiring
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on 19-11-2018 20:07
On this http://www.o2.co.uk/contactus page, this is what it says:
Any ideas what I should do from here?
Re: Help with keeping phone number from expiring
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19-11-2018 20:16 - edited 19-11-2018 20:19
@Ahmed You can call O2 customer service for free from any phone on +44800 032 1402.
Edit: FYI: I don't know how long you're planning to be out of the country, but you only have to make a chargeable call or send a text once every six months to keep your number active.
Re: Help with keeping phone number from expiring
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on 19-11-2018 20:17
The MyO2 app also has a link to live chat.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Help with keeping phone number from expiring
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on 19-11-2018 20:34
Changing browser worked well, thanks everyone for your help and time, the problem has now been sorted.
Re: Help with keeping phone number from expiring
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on 19-11-2018 21:15

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Help with keeping phone number from expiring
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on 19-11-2018 21:42
Good to hear @Ahmed