Failed top-ip

Lauren6 · ‎23-05-2020

I've topped up online and got the verification however i haven't received the top up what can I do?

Cleoriff · ‎23-05-2020

@Lauren6

Give customer services a call. All numbers in this guide Guide: Coronavirus Community Help and Support

Try 0800 587 4005 first. This seems to be the best currently.

Veritas Numquam Perit

MI5 · ‎23-05-2020

@Lauren6

Did the top-up start your bundle?

Check your MyO2 to see what allowances you have http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lauren6 · ‎23-05-2020

It didn't

Cleoriff · ‎23-05-2020

@Lauren6 wrote:
It didn't

Then call as I stated above @Lauren6

Veritas Numquam Perit

Lauren6 · ‎23-05-2020

When is the line open? Is it open now

Cleoriff · ‎23-05-2020

Closed at 4pm @Lauren6 Try at 8am tomorrow

Veritas Numquam Perit

O2

Failed top-ip

Sim

Device plan with VM

Can't dial

Can't do a SIM swap on MyO2

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