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FREE10 to 21500 not working

AshP
Level 1: Joiner
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Hi,

 

Just signed up to PAYG and when texting FREE10 to 21500 is not working.  How can I resolve my issue.

 

Also I do not believe that i got my 5x data, only showing 3GB but I should have 15GB as shown in the sim leaflet.

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KingAmo
Level 15: Gaining a Reputation
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@AshP

Hi the best option you have is to call customer service. All numbers are here, try the one ending with 4005
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I hope this helps

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KingAmo
Level 15: Gaining a Reputation
  • 287 Posts
  • 6 Topics
  • 30 Solutions
Registered:
@AshP

Hi the best option you have is to call customer service. All numbers are here, try the one ending with 4005
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I hope this helps
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