cancel
Showing results for 
Search instead for 
Did you mean: 

Dumbpone Samsung S5620

hehma52
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I use my phone very little and still have over £16 credit but it suddenly stopped from receiving and making calls and the same with texts. Is is blocked? I have a PUK code but don't know how to apply it. The trouble is I cannot receive veryfication codes. Nothing comes through. 

Message 1 of 8
162 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@hehma52 

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
160 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@hehma52 

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
161 Views

mm7000gb
Level 15: Gaining a Reputation
  • 983 Posts
  • 18 Topics
  • 14 Solutions
Registered:

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 

Message 3 of 8
156 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

@mm7000gb wrote:

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 


No they don't which is a shame

Message 4 of 8
151 Views

hehma52
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thank you, will certainly try this. 

Message 5 of 8
147 Views

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

You're welcome @hehma52 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
144 Views

hehma52
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thank you MI5 and everyone else who was kind enoough to answer. All sorted now and I am up and running.

hehma52

Message 7 of 8
94 Views

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
90 Views