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Dumbpone Samsung S5620

hehma52
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I use my phone very little and still have over £16 credit but it suddenly stopped from receiving and making calls and the same with texts. Is is blocked? I have a PUK code but don't know how to apply it. The trouble is I cannot receive veryfication codes. Nothing comes through. 

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MI5
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@hehma52 

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@hehma52 

You need chargeable activity on the account at least once every 6 months, or it will be disconnected.

You'll need to call O2 to be reconnected and have your credit reinstated.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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Anonymous
Not applicable

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 

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jonsie
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@Anonymous wrote:

@MI5 If a number is disconnected because of inactivity, does O2 not confirm or prewarn via text beforehand? 


No they don't which is a shame

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hehma52
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Thank you, will certainly try this. 

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MI5
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You're welcome @hehma52 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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hehma52
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Thank you MI5 and everyone else who was kind enoough to answer. All sorted now and I am up and running.

hehma52

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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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