Disconnected!

[Stuart73]

My PAYG classic has been disconnected for inactivity even though i added a Bolt On 2 months ago.

I called customer services and they are giving me a hard time because i am out of the country.

From the website:

"If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

[Stuart73]

@BambinoThank you. The new one will be the same number?

[Bambino]

@Stuart73 Yes if all your details are correct.

[Stuart73]

Thank you.

[Bambino]

@Stuart73 Just to add, it will be the same number depending on how long the sim has been inactive. If it was longer than 6 months the number may have been reassigned.