cancel
Showing results for 
Search instead for 
Did you mean: 

Data

Vic7
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

i have changed to rolling plan but internet does not work

Message 1 of 3
357 Views
2 REPLIES 2

TallTrees
Level 52: Innovator
  • 13055 Posts
  • 120 Topics
  • 403 Solutions
Registered:

Sorry to hear your difficulties with Internet connection @Vic7 

Contact o2 customer services Here 

Guide: How to find help & contact O2 

Check any network issues here

Guide: How can I sort out my network issues? 

 



HAPPINESS IS BEE SHAPED

Message 2 of 3
323 Views

pgn
Level 77: Grand Master
  • 40322 Posts
  • 246 Topics
  • 1814 Solutions
Registered:

@Vic7  If you changed from a PAYG Big Bundle, with monthly top-up, to a Pay As You Go: Introducing "Rolling Plans" - check your card has been debited for this month (at your bank or card issuer).

If you moved from Contract to PAYG, several SIM settings need to be changed on your handset:

https://second-handphones.com/knowledge-centre/post/apn-settings-o2 has both Contract and (PAYG) settings. Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device. 

Message 3 of 3
309 Views