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Data

Startrekker01
Level 1: Joiner
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I have just topped up on my £15 bundle .I have not received my data,come on O2,why is this always happening.

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pgn
Level 76: Forum Legend
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@Startrekker01 - big bundle renewal occurs on the same date each month from when you first topped up - so if you first topped up on 8th of a month, and you run out of data before the 8th of the next month, you will need to wait for O2 to take the £15 on 8th and renew your call, text and data bundle. Point 5 here: https://www.o2.co.uk/termsandconditions/mobile/big-bundles-terms-and-conditions

You may buy (from your £15 balance, so another top-up needed before your next renewal!) a one-off data bolt on to tide you over if you wish: https://www.o2.co.uk/shop/all-tariffs/bolt-ons or wait until your renewal date.

If you run out of data regularly, try this, open until January - again only activates on your renewal date: https://news.virginmediao2.co.uk/o2-payg-customers-can-bag-themselves-a-seasonal-data-boost-for-no-e...

Good luck!

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pgn
Level 76: Forum Legend
  • 38742 Posts
  • 241 Topics
  • 1740 Solutions
Registered:

@Startrekker01 - big bundle renewal occurs on the same date each month from when you first topped up - so if you first topped up on 8th of a month, and you run out of data before the 8th of the next month, you will need to wait for O2 to take the £15 on 8th and renew your call, text and data bundle. Point 5 here: https://www.o2.co.uk/termsandconditions/mobile/big-bundles-terms-and-conditions

You may buy (from your £15 balance, so another top-up needed before your next renewal!) a one-off data bolt on to tide you over if you wish: https://www.o2.co.uk/shop/all-tariffs/bolt-ons or wait until your renewal date.

If you run out of data regularly, try this, open until January - again only activates on your renewal date: https://news.virginmediao2.co.uk/o2-payg-customers-can-bag-themselves-a-seasonal-data-boost-for-no-e...

Good luck!

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