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Data not active while in an EU country

asdf1234
Level 1: Joiner
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Registered:

Hello,

 

How can I get access to the internet while I am in Bulgaria? My UK phone broke and I had to buy a new one from Bulgaria on which now I have no access to my data at all. Please share ideas on how to resolve the issue.

 

Many thanks!

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MI5
Level 94: Supreme
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@asdf1234 

If it worked before, you need to check the apn settings are correct.

Android https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

Apple https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Note the differences between PAYG and contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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