cancel
Showing results for 
Search instead for 
Did you mean: 

Daily charge

Daisy2
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have a new iPhone which I am still learning to use. It is connected to my home internet and I have not used it outside the home. Why am I being charged £1 a day for “data”, as yet I have made no phone calls or texts except 1 test call to my home phone to check that it worked! I honestly thought there was no charge for internet use if connected to a network 

Message 1 of 18
2,249 Views
17 REPLIES 17

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:
If you lose wifi your mobile data will take over and the charge will be applied. Even a tiny amount of data will cost you the daily charge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 18
1,025 Views

Daisy2
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Is this just with pay as you go or all tariffs?
Message 12 of 18
1,022 Views

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:
The data use will happen on all tariffs but you only see the web daily charge on PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 18
1,020 Views

Daisy2
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I never lost wi fi and never left the house but while mobile data was turned on I still got the daily charge. Does this mean that on any tariff with any supplier you must turn mobile data off even when always using wi fi

Message 14 of 18
1,015 Views

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:
Yes if you want to be safe.
You must have very briefly lost wifi for the mobile data to have been used.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 18
1,009 Views

Daisy2
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks for the replies but something doesn’t make sense here. Sorry to labour the point but every time I had a practice on my new phone I was careful to note that I had wi fi connection. Certainly  mobile data wasn’t switched off as I was unaware that it should be. I had been assured that wi fi would take over from mobile data. Does everyone switch mobile data off when working with a wi fi connection

Message 16 of 18
1,006 Views

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:
Not everyone bothers to turn off mobile data, only those who get charged per mb would need to.
If you have a large data allowance it doesn't matter if a few mb's get used occasionally unintentionally.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 18
1,004 Views

jonsie
Level 94: Supreme
  • 96312 Posts
  • 614 Topics
  • 7181 Solutions
Registered:

Hi the problem with iphones is that when the phone is in sleep mode, wifi switches off and mobile data is used. By turning mobile data off, it won't connect and charge you.

Message 18 of 18
999 Views