Constantly charged for mobile data when it's turne...

sh4n3h · ‎02-04-2020

I have a pay as you go sim for emergenices. I make sure to turn off Mobile data before switching to the sim, each time my phone boots up i recieve a 50p charge for mobile data. It's wiped out my balance.

I really need my money back for emergency calls as I am self isolating 😞

MI5 · ‎02-04-2020

https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎02-04-2020

You will have to call them to see if they will recredit you. Each time your phone reboots it will connect via mobile data before the wifi kicks in. The best way is to put the phone in flight mode and just use wifi

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