20-09-2022 10:58
Hi all, I had to borrow a quid this morning as I'm poor like the rest of the country and needed to text my son's preschool to explain he wouldn't be in. I've been charged for the texts (I attempted to send them twice), even though they couldn't be sent due to o2 network issues in the area (code 69, oo-la-la), and I'm now down to 10p with nothing to show for it.
I've tried starting a webchat what feels like 30 times and it fails to load. Having a sick toddler, I can't ring them.
Any advice or guidance would be gratefully received! Thanks in advance x
Solved! Go to Solution.
20-09-2022 11:01
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
20-09-2022 11:01
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks