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Charged for unsent texts

Soapsie
Level 1: Joiner
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Hi all, I had to borrow a quid this morning as I'm poor like the rest of the country and needed to text my son's preschool to explain he wouldn't be in. I've been charged for the texts (I attempted to send them twice), even though they couldn't be sent due to o2 network issues in the area (code 69, oo-la-la), and I'm now down to 10p with nothing to show for it. 

I've tried starting a webchat what feels like 30 times and it fails to load. Having a sick toddler, I can't ring them.

Any advice or guidance would be gratefully received! Thanks in advance x

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MI5
Level 94: Supreme
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@Soapsie 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150398 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@Soapsie 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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