Changed my tariff can’t start it yet

[Aprillia]

I was on the £10 monthly tariff but I realised I needed more data so I switched to the £20 tariff and it said it would renew 7th Feb. I’ve run out of data from my old tariff and tried to renew my new £20 tariff early but it keeps telling me it’s an invalid action. I have no data left, can’t I start my new tariff now?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on4445

[pgn · Accepted solution]

You could take a one-of Snacking Data bolt-on, single-use, to tide you over until renewal happens, @Aprillia - https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

And still talk to O2, Social Media Team is pretty painless and usually comes back within a couple of days (keep poking at them every so often) - link below has Twitter/X, Instagram and Facebook ways to reach O2. Good luck!