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Level 1: Joiner
Posts: 1
Registered: ‎30-06-2019

Change plan

[ Edited ]



I do not have a computer, and I do not have how to change the package right now.
Please change the package we have on the lines to 10 DATA Big Bundle
Our lines



[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Level 32: Blockbuster         
Posts: 6,403
Registered: ‎03-08-2018

Re: Change plan

Hello @lizba 


This is not Customer Services you need to contact them with requests.

This is a Forum for Customers to use and ask questions.


Please remove your mobile numbers as this is an open Forum and not secure.

Level 32: Blockbuster         
Posts: 6,403
Registered: ‎03-08-2018

Re: Change plan

[ Edited ]

Hi @lizba 


this is a link to Customer Services website


from O2 phone 202

from Landline 03448090202

from abroad +44344809o2o2


best wishes TallTrees

Posts: 114,318
Topics: 569
Solutions: 15,429
Registered: ‎04-04-2012

Re: Change plan


If you're already on Pay As You Go, text the following free to 21300:

Big Bundles

  • 10DATABB for the £10 data tariff
  • 15DATABB for the £15 data tariff
  • 20DATABB for the £20 data tariff
  • 25DATABB for the £25 data tariff
  • 30DATABB for the £30 data tariff
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 32: Blockbuster         
Posts: 6,403
Registered: ‎03-08-2018

Re: Change plan

Hi @lizba 

This link may also help you 



Welcome to the O2 Forum and hope you get it sorted out for you....Best wishes 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Change plan

Good morning @lizba, and welcome to the community sun


There's some useful advice on how to change your plan above, have you managed to get it all sorted in the end?

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