Can't log onto my o2 and it says that I don't a pr...

Smeagol · ‎03-05-2023

As stated above I can't log onto my o2 and it says that I don't a product for my phone, which I do when using the website.

gmarkj · ‎03-05-2023

Just to confirm @Smeagol , the website version of My o2 works but the app doesn't?

Try uninstalling the app, reboot your phone and then install again.

If that doesn't work then you will need to contact customer services to check there are no issues.

Either call them on 4445 or 0344 809 222, or message on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Smeagol · ‎03-05-2023

Just when onto the my O2 app and it seems to be working alright but thanks for your guidance

O2