Solved: Bonus credit

Gem8 · ‎26-04-2021

Hi, I want to get a sim card that takes a £5 credit for unlimited calls and texts. I'm aware you can
get £10 free credit and also £5 free credit for signing up to My O2. Am I able to use this free credit on calling mobile short dial code numbers?

MI5 · ‎26-04-2021

@Gem8

Yes, if it shows as credit on your account, you can use it for any chargeable services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-04-2021

@Gem8

Yes, if it shows as credit on your account, you can use it for any chargeable services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gem8 · ‎26-04-2021

I see, thanks for the fast response. I'm looking at the terms and conditions and it says the £5 big bundle sim is not eligible for the free credit, even though its says it is on the sim card page. So now I am confused!

MI5 · ‎26-04-2021

@Gem8

Keep hold of the screenshot and if sending the text doesn't work, just call 4445 and customer service will add it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gem8 · ‎27-04-2021

Well I ordered a sim and phone but got a order submission failed error. The payment is pending on my paypal so it must have gone through. Do I have to ring them to confirm my identity or something? I haven't got a O2 number.

MI5 · ‎27-04-2021

@Gem8

Numbers to call on are in this guide

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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