Alcatel o2 sim not working

[Higginson3]

Hi

I have just switched on my sons phone for the first time in the last year.. there’s now no signal.
Would the sim have been cancelled due to it being unused for the past year or so?

[Glory1 · Accepted solution]

Hi @Higginson3

Yes you are correct. Your son would have needed to make a chargeable call or text every 6 months and topped up witihin 999 days to keep the sim active.  

If you want to use the phone again you can either contact Customer Services http://www.o2.co.uk/contactus to see if they can activate the sim, though it's unlikely it'll have the same phone number after all this tiime. You should call between 8-8:30am to avoid a long wait 

Or you can purchase a new PAYG sim from your local O2 shop.

Good luck and welcome to the forum 

[Bambino]

@Higginson3 As you haven't used the number for a year, it's more than likely that the number has been recycled. 

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read