Solved: Phone number formatted incorrectly

JAS · ‎22-08-2018

I have recently changed my phone to a Motorolo G6 and changed my sim to a nanao to fit the phone. Now I cant send texts using my O2 sim I keep receiving a message "message not sent. Phone neumber formatted incorrectly" How do I solve this. My old sim worked perfectly well and i have credit on the phone.

Bambino · ‎22-08-2018

@JAS Call customer service: https://www.o2.co.uk/contactus

Or if you have an O2 store nearby, call in and they will give you a new sim for free and hopefully resolve your issue.

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎22-08-2018

@JAS Call customer service: https://www.o2.co.uk/contactus

Or if you have an O2 store nearby, call in and they will give you a new sim for free and hopefully resolve your issue.

I DO NOT WORK FOR O2

MI5 · ‎22-08-2018

Check the message centre number in settings is exactly this (inc the +44 format)
+447802092035

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-08-2018

Welcome to the forum, @JAS

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JAS · ‎23-08-2018

This potential solution works on many phones but not on the Motorolo G6 because of the way it is set up to read the sim it is not possible to change the number through settings.

MI5 · ‎23-08-2018

In that case you have a PAYG sim on a contract tariff or vice versa.
Get the correct sim for your account as the numbers are different.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JAS · ‎23-08-2018

The solution to the problem on the MotoroloG6 was to complete a sim swap as it is not possible to reset the message centre number on the phone through the settings menu. Something to do with how the phone reads the number from the sim card.

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