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£5 Big Bundle for unlimited calls

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JSK
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on ‎02-02-2021 16:05

on ‎02-02-2021 16:05

I have £27 credit on my pay as you go. I have signed up for the £5 big bundle to get unlimited calls. Can I use the credit I already have or do  I have to spend a further £10 to up my credit even more?

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MI5
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on ‎02-02-2021 16:22

on ‎02-02-2021 16:22

@JSK 

If coming from a classic payg tariff it should update within 24 hours.

You can check in your MyO2 if it's activated http://www.o2.co.uk/myo2

Any problems and you need to call 4445 for O2 to activate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎02-02-2021 16:10

on ‎02-02-2021 16:10

@JSK 

It will be taken from your credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JSK
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on ‎02-02-2021 16:15

on ‎02-02-2021 16:15

Thanks, when is it activated? I have requested the change online. Do they notify me when I can use unlimited calls?

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MI5
Level 94: Supreme
In response to JSK
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Registered:

on ‎02-02-2021 16:22

on ‎02-02-2021 16:22

@JSK 

If coming from a classic payg tariff it should update within 24 hours.

You can check in your MyO2 if it's activated http://www.o2.co.uk/myo2

Any problems and you need to call 4445 for O2 to activate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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