Sounds like your bundle change and top up crossed over.
Everything is running slowly at the moment so I'd see it it catches up overnight first.
You can only keep trying and choose any option
They open 10am tomorrow till 4pm
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
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