I needed to phone the doctor but as low on money I hadn't yet topped up for my big bundle this month. I decided to change my bundle to the £5 bundle to make the £10 top up last two months, and waited for confirmation that it had changed before topping up. Top up was successful, and then I got a txt saying the £10 had been taken towards my £10 big bundle. I was confused, but though o heck whatever I still get to make the call. The phone call worked and I assumed everything was fine. But after receiving a txt that said O2 had been unable to take credit for my £5 big bundle I checked the O2 app and found I had no allowances whatsoever on my account and the credit had definitely gone from my bank and the O2 app and phone service said I had no credit or allowances....
Basically, who am I supposed to talk to about this? Finding the customer service number is all well and good but when I call it says only to ring for specific things at this time, and with the in-app contact service shut down, and them no longer running an email contact service, I don't know if it's worth contacting them about the £10 and if I should just call it quits and change provider which I've been wanting to do for a while.
I've also not been given my £20 m&s vouchers via email (which I claimed and are on my rewards statement) which I had been saving up for, and was the only reason I stayed with O2 for an extra two months...
This is a difficult time for everyone so I don't want to bother the O2 staff when there are people who need the help more, but it's kind of ridiculous 😕 and I would like my £10 top up back or the allowances given, and to get my vouchers via email like I was supposed to.
