unlocking old iphone now that I am out of contract

[JamBalore]

Hi, a couople if months ago i left O2. I would now like to unlock my old iphone for my son to use. I have tried using the form, but I keep getting the security question wrong (at least that is what 02 tell me when they respond). I have tried several different ones, to no avail, and also tried to click the forgotten password, and input my last statement date, and amount, but 02 still tell me it's wrong. I have tried the chat, but that doesn't work, and 02 are not taking calls, unless it tell them my ohone has been stolen. Also tried to get into My 02 app, but as i am no longer an 02 customer, my account must have been disabled.

Has anyone got any advice on how I can get this sorted?

[Cleoriff]

Hi @JamBalore 

You need to call O2. Numerous numbers in this guide Guide: Coronavirus Community Help and Support 

Best one is 0800 587 4005.

Guide: Unlocking an O2 phone to use a different SIM card 

[LukasB]

Hey @JamBalore did you manage to unlock the phone or are you still having trouble?