Solved: Re: remove bolt on

Anonymous · ‎23-11-2016

can anyone tell me how to remove a travel bolt on that i did not ask for? I am abroad and can not get to speak to a guru. They are charging me 4.99 a day.

MI5 · ‎23-11-2016

Log into your MyO2 http://www.o2.co.uk/myo2 and remove it from there by cancelling the bolt on.
Be aware though that any data used today will be charged at £6 per mb so do it on a day with no data usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-11-2016

Log into your MyO2 http://www.o2.co.uk/myo2 and remove it from there by cancelling the bolt on.
Be aware though that any data used today will be charged at £6 per mb so do it on a day with no data usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-11-2016

I have been on my o2 for about 2 hours they just put you round in circles you can add botl ons but not remove them. I can text but it will cost me another 6 pounds. Thanks anyway

MI5 · ‎23-11-2016

I can cancel mine in my MyO2.
But if you have already been on to CS they can remove it for you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-11-2016

Live chat cancelled mine for me.

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