paying off device

[Anonymous]

I'm trying to pay off my device, but having trouble. I don't want to upgrade.......just pay it off

[Cleoriff · Accepted solution]

Are you looking to cancel your contract...if so info is here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

Also look at this guide about Refresh...you can pay off your device and give 30 days notice to cancel airtime

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

O2 official info here https://www.o2.co.uk/help/account-and-billing/leaving-o2

[Anonymous]

The systems could be down or as it’s the weekend they may not update until tomorrow 

[MI5]

What trouble exactly?
Any error messages on screen?

[jezza1234]

Best and fastest way to pay off your device if you are not upgrading is via C.S. My O2 doesn't let you make addtional payments over your contractual monthly payment only pay off as part of the upgrade process.

You have to call C.S to pay off completely.