o2more@o2.com Text Message

[welshsteve76]

Hi all.

My wife has started getting text messages into her text inbox that do not have a number associated with them. Instead they show as from "o2more@o2.com". When you click into the message, it says it failed to download and a message pops up that says "Converting to MMS".

Is this genuine?  It's hard to tell because O2 have started effectively spamming recently with all the O2 More and O2 Priority texts and emails.

Anyway, from her phone I text "STOP" to O2 More (20502) and got a bounce back saying these will stop.  But I wanted to check if these are genuine as I don't think they are.  Because there is no number you can't block it either, which again rouses suspicion.

[Cleoriff]

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@jonsie wrote:

Any changes of preference can take a couple of weeks to come into effect. It certainly isn't instant but in this day and age it should be. 

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Though then you have the problem that the number is already 'out there'....as we all found out when O2 changed our preferences when they updated the website..

[welshsteve76]

Given the impending GDPR rules governing data, it is still shocking the way companies manipulate the rules and disregard people's wishes when it comes to marketing.

The "can take up to 28 days to update your preferences" is just an excuse for companies to keep sending out marketing to people for as long as possible. In this day and age, customer accounts will be recorded in a database and should have a marketing flag, a boolean indicating whether the person grants permission to send them marketing or not. 

An unsubscribe link in an email or text should automatically trigger an update statement to that record to set the boolean to the "No marketing" option.  As we know, data is also provided to 3rd party companies (permission would be given via those annoying tick boxes you have to set to opt out on most website forms).  This database update should in turn trigger an alert to the marketing people that instructs them to inform any third party companies they have provided with the data to immediately remove or update marketing preferences for that person.

[Cleoriff]

I will tag in members of our community team @welshsteve76 Hopefully they will be able to pass on your concerns to the marketing team @Marjo @MercedesS @Martin-O2

[Marjo]

Good morning! Thanks for the tag @Cleoriff.

@welshsteve76 Awesome to see you back on the forum! Thanks for posting your thoughts about this and sorry to hear that you're disappointed with the messages. We can certainly pass on your feedback over to the relevant team at O2. Please don't hesitate to post again if you have any additional comments too. 

Thanks guys for all the helpful info @Cleoriff, @MI5, @jonsie!

[welshsteve76]

Thanks @Cleoriff @Marjo  Appreciate your efforts