Solved: o2 repair - says no fault found but there is a fau...

Anonymous · ‎23-10-2013

So annoyed that while tracking my sony xperia T repair its says no fault found contacting customer (still waiting for contact) I have sent my phone in because it keeps turning itself off and frustrated this fault has not been seen or found and no doubt the phone sent back still rebooting when it feels like it arrrggghhhh

Will it be a continuous circle of me sending the phone saying their is a a fault and o2 saying no there isnt!? Or can I ask for a new phone is that within my rights?

MI5 · ‎23-10-2013

You will have to wait and see if the phone is still faulty before you can do anything else. The repair team will have set the phone to factory settings and removed any apps that are not standard to the phone. Sometimes it is an app that can cause this type of issue, so I suggest you try it a few days first without any other apps installed, then add a few apps at a time.
Also, try to avoid any battery saving apps, Juice defender, green power etc....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-10-2013

You will have to wait and see if the phone is still faulty before you can do anything else. The repair team will have set the phone to factory settings and removed any apps that are not standard to the phone. Sometimes it is an app that can cause this type of issue, so I suggest you try it a few days first without any other apps installed, then add a few apps at a time.
Also, try to avoid any battery saving apps, Juice defender, green power etc....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2013

I did reset it to factory settings before sending still happened but like u said wait and see if not stsrt the process again ha ha

MI5 · ‎23-10-2013

Hope it's fixed for you......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2013

@MI5 wrote:
Hope it's fixed for you......

Me too

it is only 6 months old wish I had stuck to my iphone..

Anonymous · ‎23-10-2013

Hi.

If it's still playing up after you receive it back then You could try approaching the phone manufacturer under its warranty to try and get sorted.

http://www.sony.co.uk/support/en

Just a thought.

Typically O2 replace a phone if they are unable to remedy a fault they have confirmed is apparent after 3 times of sending it off. Problem here is they are saying no issue exists.

I feel your frustration. 😞

Anonymous · ‎23-10-2013

Im shocked O2's repair team havent just blamed it on water damage

Anonymous · ‎23-10-2013

@Anonymous wrote:
Im shocked O2's repair team havent just blamed it on water damage

Rofl

Anonymous · ‎28-10-2013

Shock horror the fault is still there sending it back again today 😞

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