Help - I can't unlock my phone to use another sim card

on 20-10-2013 15:59
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on 20-10-2013 15:59
Hi everyone,
I bought my Samsung Galaxy S2 more than a year ago together with a pay&go sim card. I recently tried to unlock my phone with the unlatching code I received after filling out the necessery form.
My probleme is: It simply does not work. I inserted the non-o2 uk sim and tried to enter the code, but I always receive a fault message saying that there occured a probleme during the unlocking process.
I already conctacted the o2 uk customer service several times, also the Samsung customer service in england and germany (since I moved to germany). But it just seems like no one knows what the problem is. They basically just send me around in circles, hoping that someone else takes care of the probleme.
So please, does anyone know what to do (except buying a new phone...)?
Thanks,
Jan

on 20-10-2013 16:07
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on 20-10-2013 16:07
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on 20-10-2013 16:11
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on 20-10-2013 16:11
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-10-2013 16:26
I'm not too sure. Probably. I wanted to take a look if there might be another way since I'd lose my warranty (do you call it warranty? I am not english) if something goes wrong.
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on 20-10-2013 16:28
Thanks, I might try that.
The message is roughly translated: "There occured an error during the unlocking process"
(My phone settings are in german)
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on 20-10-2013 16:30
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on 20-10-2013 16:30
It's not clear from the error message if it's the wrong unlock code or something else so try the factory reset first and let us know....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-10-2013 19:41
I'm not, I bought it roughly 13 month ago, but I don't think I'll really have another choice.
I did reset it, but nothing changed.
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on 20-10-2013 19:55
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on 20-10-2013 19:55
It does happen that the wrong unlock code is either generated or given out but not very often.
I'd get back onto CS and ask for this to be escalated first before going down any other backstreet options....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-10-2013 19:55
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on 20-10-2013 19:55
I'm sure theirs the same similar shops in Germany.
As I've said earlier possibly this is another avenue of choice.

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on 20-10-2013 20:03
I've already talked to cs several times. They all checked my IMEI number, checked my unlocking code and said that everything should be alright. After that they told me to talk to the samsung cs. They on the other side are saying that o2 is responsible for their lock and that samsung can't do a thing...

