extra disney plud

[ang69]

I have disney plus as an extra. I followed the link and set it up on my phone.. when I went back into it later to download disney plus app then sign in it says I need to subscribe and asking me to set up payment. why do I have to do this because it's free? 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this