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cant get voicemail :(

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ashiib
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on ‎11-04-2013 13:38

on ‎11-04-2013 13:38

hii slight_smile ive tried to access my voicemail using another mobile number and it wont work. When i press star, it says I need to change my password and that should ring off my own number, but i have no credit and i am unable to topup. My stupid landline phone doesnt even have a star button on it! help?

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MI5
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on ‎11-04-2013 13:48

on ‎11-04-2013 13:48

To use another phone you have to set it up from your own number first. It's to prevent phone hacking (I'm sure you've read about it in the papers :))
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-04-2013 13:48

on ‎11-04-2013 13:48

To use another phone you have to set it up from your own number first. It's to prevent phone hacking (I'm sure you've read about it in the papers :))
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ashiib
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on ‎11-04-2013 13:50

on ‎11-04-2013 13:50

so i have to topup then?  😞 Thanks! slight_smile

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jonsie
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on ‎11-04-2013 13:51

on ‎11-04-2013 13:51

Call 901 from your handset and at the prompt, change the pin from the default 8705 to a 4 digit pin of your choice.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎11-04-2013 14:16

on ‎11-04-2013 14:16

@ashiib wrote:

so i have to topup then?  😞 Thanks! slight_smile

Yes, in order to this you will have to....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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