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CS2
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i have been trying to cancel my contract for a month now since it expired. 

i will not be paying anymore money on this as i have already took out a new contract with a better provider and im sick of being told i cannot cancel so i have ensured my bank has cancelled the direct debit already set up.

 

this is formal notice.

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TallTrees
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Hello @CS2
This is an o2 community forum not customer services.
You really do need to contact customer services. The best is to call them early morning 08.00 or 08.30 am . Chat is not as good.
Good luck and best wishes


HAPPINESS IS BEE SHAPED

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CS2
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i do however want to keep my number.

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TallTrees
Level 49: Rootin' Tootin' 
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Hello @CS2
This is an o2 community forum not customer services.
You really do need to contact customer services. The best is to call them early morning 08.00 or 08.30 am . Chat is not as good.
Good luck and best wishes


HAPPINESS IS BEE SHAPED

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gmarkj
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Hi @CS2, and welcome to the o2 customer community.
This is not o2 customer services, and as such your notice above is not going to reach the people you might think.
What you need to do is call o2 customer services and ask them to move your number across to your new phone/sim/contract.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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Just to also mention, cancelling your DD is likely to only result in damage to your credit score and history because of an outstanding bill.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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CS2
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I can accept that, i have been trying to cancel for to long, this is the worst service i have ever received from a customer view. i can ensure you i will never purchase from yourselves again, the aftercare is not worth the high prices you charge.
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MI5
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@CS2 

Cancelling is now as simple as sending a text.

Read carefully and choose the option for keeping your number Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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