cancel my contract

[CS2]

i have been trying to cancel my contract for a month now since it expired. 

i will not be paying anymore money on this as i have already took out a new contract with a better provider and im sick of being told i cannot cancel so i have ensured my bank has cancelled the direct debit already set up.

this is formal notice.

[CS2]

i do however want to keep my number.

[TallTrees · Accepted solution]

Hello @CS2
This is an o2 community forum not customer services.
You really do need to contact customer services. The best is to call them early morning 08.00 or 08.30 am . Chat is not as good.
Good luck and best wishes

[gmarkj]

Hi @CS2, and welcome to the o2 customer community.
This is not o2 customer services, and as such your notice above is not going to reach the people you might think.
What you need to do is call o2 customer services and ask them to move your number across to your new phone/sim/contract.

[gmarkj]

Just to also mention, cancelling your DD is likely to only result in damage to your credit score and history because of an outstanding bill.

[CS2]

I can accept that, i have been trying to cancel for to long, this is the worst service i have ever received from a customer view. i can ensure you i will never purchase from yourselves again, the aftercare is not worth the high prices you charge.

[MI5]

@CS2 

Cancelling is now as simple as sending a text.

Read carefully and choose the option for keeping your number Guide: Cancelling Your Contract