Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! cancel bolt on

Hi, I've just ordered a bolt on by accident. Can I cancel it?

Resolved! Unsolicited calls offering 40% off, backed up by texts from O2. Is this a scam?

I have been subjected to numerous calls all allegedly from O2 offering 40% off and all backed up by the security text system from O2. Is this a scam?

Hi ordered my new Samsung 1 July still not recived earbuds for a £1

Hi ordered my Samsung galaxy 23 1 July still not received code for earbuds for £1

Switch e-Sim from broken IPhone to a new IPhone

I have a broken iPhone w an O2 e-Sim. I have a new phone arriving and want to move the e-Sim to it. How is this done?

Old number transferring problem

HELLO. I applied for keeping my old number , o2 said is easy and this may take up to 24 hours. Today is 5th day and I am still waiting for my old number which is not active

Billed twice for extras

Why have I been billed twice for an Extra? Has anyone else had this

O2 - WiFi Extra not working on TfL

I have an Android phone bought from O2 UK. I have an O2 UK SIM card on contract. I don't think the SIM is correctly provisioned. On the London Underground, I see the network "Wifi Extra" which is "Available via O2". When I try to connect to Wifi Extr...

Device plan pay off and money which no one can trace ! H.E.L.P

Hello there guys. Maybe we have here someone from O2 who can help me because literally I’m fed up with this situation!In the beginning of this month I pay off my remaining balance for my Aipods Pro 2nd generation. I done that through the phone and li...

Resolved! Airtime rewards

I’ve been using airtime rewards for around a year with no issues but when I put my mobile number in now I’m getting a message “The number you have entered is not a valid O2 phone number”. I have checked I am inserting the correct number.

Resolved! Disney+

I have activated 2 lots of Disney+ rewards but only 3 months has been added to my Disney+ account, how can I rectify this please

O2

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