Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 145 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Incompatible battery pack

I be received my new IPad and a battery pack which isn’t compatible for the iPad yet it was a suggested extra when I placed the order, it doesn’t have the same port that the iPad lead has?

Gt by Level 1: Joiner
  • 2 replies
  • 0 kudos

Extra £100 recycling offer

Hey wondering if anyone can help i bought the Samsung galaxy note20 and there's an offer for an extra £100 to recycle old phone, got through all the details, it says to quote order number which I gather you put in the promo code box as nowhere else t...

Catread89 by Level 1: Joiner
  • 7 replies
  • 0 kudos

O2 Wifi Devices

I'm trying to add a device to my O2 wifi account. According to https://www.o2wifi.co.uk/about/faq, it says "You can also do it through https://www.o2wifi.co.uk/account. Go to Manage my devices and follow the instructions. You'll need the MAC code for...

matt6756 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Referrals

Hi all. Does anybody know how long it takes for a referral on an Apple Watch. I’ve been waiting for 3 weeks now?

Johnny09 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I am an 02 customer and have been for 10 years. I bought the latest phone for my sons 21st in 2019.I put it in his name and paid it from my account. The phone worked until Feb 2020, then, just before the covid crisis all incoming and outcoming calls ...

sumbeam by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bill

HiWhat I need to do to get back the deposit paied for the phone?Thanks!

Eduard by Level 1: Joiner
  • 4 replies
  • 0 kudos