Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 145 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

TFL Wifi wifi extra

Hi Folks , I was able to join tfl wifi without any issues. But from last week or so i am unbale to join the network. Can someone please help. Thank you.

PAC number not always working

Hello, I have recently moved from 3 to O2 and PAC'd my number as part of the process. I use an iPhone SE 2020. The number on my phone is the original O2 number and I can't change it to the PAC number. I have tried to turn off iMessage and facetime et...

Dwarfii by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 5G sim

I have switched to a 5G mobile and I would like a 5g sim. How do I get one?

Amaan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Transfer number

I kept my number from talktalk its not transferred completely when I text its still the number that came with the sim. Help please

Number2 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Proof of purchase

Hi, ive recently upgraded with O2 to a Huawei P30. The reason for this was partly driven by a current offer by Huawei for its Bluetooth headset. I have applied for them but them need my proof of purchase to validate my claim. I have called O2 custome...

Tin80 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Apple Watch

I’ve still heard nothing about my watch it’s still out of stock could someone help me please

Ivor by Level 1: Joiner
  • 1 replies
  • 0 kudos

Disney Plus

Got 6 months free Disney plus on an offer through O2 but don’t want to start paying for the subscription - I cannot see where I can cancel it, can anyone help please. Disney plus say it has to be done via O2.

Nat4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Samsung S20 O2 recycle offer

I upgraded to a Samsung S20 in store today and I've decided to use O2 recycle for my old phone. There is an extra £100 available for recycling as part of upgrading but I don't know how to make sure the recycling order is linked to my new purchase. I ...

Refresh upgrade plan

Hi, I just went through the Refresh upgrade option, i just logged into my account to check my bills and i was captured by that "upgrade now, we'll pay the rest of your contract" message and so i went for it. Now, though, after having spotted that i'm...