Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Telefonica contract/New phone 11

Very concerned month commitment—was £350 now approx £1,350 must take effective action today To ensure this does not happen. Immediate reply would be appreciated chrisjohncain**Personal info**. An email at the very least please Obviously I am online a...

Chris3915 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! how i do speak to someone at 02?

I am going around and around in circles on line and am unable to find anyway of contacting o2 for help by online chat, email or phone... how do i get help when i have exhausted all the guides?

madz21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Scam?

Just got a text message from O2 saying I recently made a call to a premium line and to check my bill at . I didn't do it of course but googled onelink.me is not showing up at all. Can't really believe this is getting through. Is nothing safe anymore?

junej5 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Not received my order

I ordered a HAN Samsung Galaxy A32 5G Black 64GB 1SAGA32BKN, last week its saying been delivered but I not received it and my next-door had nothing don't know what to do

Resolved! Premium text costs

I texted a donation to children in need and have been charged £20 by O2 for premium rate text. Two messages were generated about gift aid. I am shocked and feel you are undermining the charity. I would appreciate it if a large proportion of this coul...

Aud1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordering / Stock

Hey, Online ordered an iPad ‘collect today’ on Friday(19th)… here we are on Sunday(21st)… no iPad… O2 say they don’t have any stock…. However they are still advertising ‘collect today’ and ‘collect tomorrow’ on their website. Have been advised they ‘...

IamStuart by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wrong bill

Hi dear could you please correct my last month bill back to £20.28 and it’s not amounts with £39.27,I already spoke twice with your staffs and they said will sort it out soon.but they are not doing anything for me,that is so bad service ,my account h...