Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! How do I delete my O2 account

I have a new phone number and can't register online with it as I already have an account with my email address. How do I delete the defunct one?

Resolved! Tracking a phone for repair

HiI have been on the repairs website. I have put in my tracker no, postcode and the other letter/number thing and its saying that it is not recognised. i have entered this information many times with out success. please can anyone help me ........Tha...

Resolved! Anyone used O2 Recycle?

Hello, was wondering if anyone has used O2 recyle as want to recyle my old iphone 5 an they seem to have the best price (£196) but was wondering if i go in the store would i need to bring anything besides the phone such as proof of purchase or Charge...

Resolved! Missing item from my order

I recently ordered a Moto G and 2 wall chargers from the online shop. I received the phone the next day without problems and the chargers were delayed. A few days later 1 charger arrived, however one is still missing and the order status shows as 'co...

O2 Clip It: The Trial is ending

Update: Hi guys, The O2 Clip It trial will be closing on 31st May. Thanks for your time trying the service and giving us any feedback. We suggest you keep any videos sent/received in your native device gallery, as the O2 Clip It inbox will become una...

Resolved! Deletion of My O2 Account

My contract ran out and I moved my number over to a new SIM several months ago and I now require deletion of my O2 account as it is no longer of any use.

Resolved! Disgusted at customer service

So I cracked the screen on my sony z1 (entirely my fault) even though it dropped from about 15cm!!! The touch screen facility stopped working there for I had to pay to send the phone off to get a replacement screen! I got the phone back today to find...

Free Downloads

I recieved a card telling me if I called 2112 from my O2 phone and entering a 16 digit code i could then chose from the selection available, but when I dialed 2112 I got a recorded message telling me about Tesco directory enquiries?

Resolved! 02 insurance

i have made a claim for my phone and its not in stock i was offered a different phone but of less value ie i have a note 3 but offered a galaxy s4 it should be my choice if a phone is not availible?. there is no answer to when the phone will be back ...

Resolved! When is the mast in SO15

When is the mast being repaired in so15 fed up with no signal calls being dropped .We are paying money every month with no service most of the day ?????

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