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How do I delete my O2 account

Anonymous
Not applicable
I have a new phone number and can't register online with it as I already have an account with my email address. How do I delete the defunct one?
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Anonymous
Not applicable
I had to create a new email address, then register and then link the two accounts.

Sorted now. Thanks

View solution in original post

Message 6 of 8
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Anonymous
Not applicable
Hi,

Speak to Cs on 202 contract or 4445 Payg.

You can link numbers to your myo2 if you wish.

Edit to add link : https://accounts.o2.co.uk/

http://m.youtube.com/watch?v=jl_P6BT7BTY
Message 2 of 8
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MI5
Level 94: Supreme
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Registered:
You can't delete old accounts (they are required to be retained for audit purposes), but as above you can link your new number to the old log in.
You should have been given a new log in which you use to register the new number then go back to the old account and link it.
If you can't see how to do this on line give CS a call to help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 8
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Anonymous
Not applicable
I had tried to register with the new number but seems to be an issue with my email address, I'm assuming because I have an account with it already. You can only link other products if you have another account, which I can't do.

I'll just need to call them I guess
Message 4 of 8
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Anonymous
Not applicable
Let us know how you get on. slight_smile
Message 5 of 8
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Anonymous
Not applicable
I had to create a new email address, then register and then link the two accounts.

Sorted now. Thanks
Message 6 of 8
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Anonymous
Not applicable
Glad you got sorted. slight_smile
Message 7 of 8
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MI5
Level 94: Supreme
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Registered:
Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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