Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Premium servicesxteceived

I have been charged for premium services received. Can you explain what these are please so I can avoid using them in the futureThanks

2nd number

Hi. Is it possible to get a second phone number on my existing contract and same phone? It is for business whatsapp. I don't want to have to carry 2 phones

Need to add a lost/stolen bar

my very elderly Step-dad has been in and out of hospital for the last few weeks and during one of these transfers his mobile phone appears to have got lost. He is currently back in hospital with covid after being diagnosed with dementia a few weeks a...

payment made but no payment confirmation

hiya, i have tried to start a contract with a new phone and payed for it on thursday 18th july i have not had any confirmation via email to say it has gone through correctly or to even say it is on it's way. just wanted to make sure theres been no mi...

when will I recieve my e-sim?

Terminate account

Hi there, A few days ago I asked to terminate my account and was given a code for another provider as a solution but I don't need it; I just want to terminate the account. I stopped the standing order from my bank because there's no other way to do i...

Cancel Disney + subscription

I have received a letter indicating my subscription is increasing so I wish to cancel, however the My 02 page is very elusive and does not clearly indicate how you do this. Please help.

Viewing Itemising usage on Classic PAYGO

How do i view itemised data and text usage on My02 for Classic Pay As You Go please?

Resolved! New switch up rules

Just trying to understand something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan...

Use in usa

I will be travelling in Puerto Rico for a few weeks. What is cheapest way to use my iPhone there?

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