Why have I been charged for Disney+

[Bunlady42]

I’ve just moved over to O2 recently. They kept prompting me to pick a “free” extra so I tried to do this and picked Disney+ although the process wasn’t clear and as I expected it looks like I’ve been charged for this?? Why offer it for free if you have to pay ?

[jonsie · Accepted solution]

Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202