What happened to my Phone

[MichaelDavidson]

I have no idea what is going on but I sent my phone in for repair on the 26/03 and not heard anything so I try ringing but that was a waste of time and the site says I have no device plan so I'm at complete lost on what to do.

[MichaelDavidson]

@Bambino They didn't say it doesn't need repairing just that they can't do anything with the phone because of the lockdown rules. I took that as where ever it goes for repair is closed right now. I'm still confused as to why the phone don't show on my account tho and says I can have an upgrade lol.

[Bambino]

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@MichaelDavidson wrote: So I ended up telling the bot a lie to speak to someone but they said repair not essential so nothing can be done.

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@MichaelDavidson You said the above earlier which led me to think that they'd looked at the phone. I haven't a clue as to why you're not seeing anything on your account. I would still demand the phone be returned and then sent to the manufacturer for repair, if that's what you want to do.

[jonsie]

Deal direct with the manufacturers when you get it back....

[MichaelDavidson]

@Bambino Ah my bad since I could have been more clear on that. Not sure if I can get the phone back if it's closed and if I could get it back I'm not sure if OnePlus can do anything without sending it half way across the word.

[MichaelDavidson]

@Bambino So as a strange update to this, I was just watching youtube when get a notification from my bank app saying I had a payment which I thought was odd so I go to have look to see it come from o2 for the amount I payed towards the phone for the passed year. WTF is going over there just to take the phone back which I really liked and what o2 has to offer right now is a load **** for my price range. Really not happy with how this whole time they not said a single thing to me about whats going on or why they done this.

[Bambino]

That certainly is very strange, @MichaelDavidson, and I don't blame you for being annoyed. All I can suggest is for you to call customer service again and tell them you're not happy with what they've offered. I will also tag our admin again, as they never did reply to you the first time, but their hands may be tied as you've already had dealings with customer service. @Martin-O2, @Marjo, @LukasB can you help at all here?

[Marjo]

Thanks for the (re)tag @Bambino and sorry to hear you're still struggling with this @MichaelDavidson . I see the official complaints route was suggested above - if the complaints team has picked this up on their end, there's usually nothing we can do on here as their process is completely separate, however if you haven't raised it with them yet, I'm happy to see if I can get someone to take a look at what's happening here and hopefully help you sort it out.