I make online order for new contract

[Tasos]

And I order iPad 2020 pro . I make this order in Saturday, and o2 text me this Thanks for your order - it's now full steam ahead at our end.

We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery.

Your order details


And nothing else until now . Where is my order and why I don’t have any emails about my order,

[MI5]

@Tasos 

You'll get a dispatch email when O2 ships your device which will include tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Right now they are probably out of stock.

[Tasos]

It was on stock

[MI5]

Means nothing. The website stock levels are not live.

[Cleoriff]

@Tasos 

Regardless of the website stating in stock, it probably isn't. O2's stock system isn't live and will show items in stock when they aren't. Annoying we know but this is what happens.

[Tasos]

They took upfront money from the first day for my order but I still waiting and nobody talk with my from o2

[Cleoriff]

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@Tasos wrote:
They took upfront money from the first day for my order but I still waiting and nobody talk with my from o2

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Hi @Tasos 

There are numerous numbers in this guide for O2. Use any of them to get through to an advisor

Guide: Coronavirus Community Help and Support