Web Page Upgrade Issues

[twotone]

Hi Everyone, hope you are keeping safe in these unprecented times.

My issue is.Yesterday 12th April, logged into account to see that O2 will allow me to upgrade, and they will wipeout remaining payments. went all they way through to the payment section which showed the balance is removed. Then paid run out of charge.

Recharged and then obviously had to start the process again. This time when i click on the upgrade it goes no further than these are your upgrades and shows a blank section.I have tried this on both an ipad and pc, still the same message. anybody having similar problems.

[MI5]

@twotone 

Have you checked if it's still in your basket ?

If not, you'll need to call customer service Guide: Coronavirus Community Help and Support 

[twotone]

Did check and unfortunately basket empty. Did contact O2 customer support who advised they could not see the offer and if I purchased would have to pay off the outstanding balance

[MI5]

I'd wait a few days to see if it resets then but am surprised at the lack of help from customer service (or am I?)