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Voicemail not working

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conor2209
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on ‎18-12-2018 09:16

on ‎18-12-2018 09:16

Recently discovered my voicemail wasn't on.  I dialled 1750 and enabled it but the issue I have is that when I dial my mobile from another phone and then reject it it carries on ringing but never reaches the voicemail.  The call is however disconnected from my mobile.

 

Is there anything else I need to do?

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MI5
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on ‎18-12-2018 09:21

on ‎18-12-2018 09:21

@conor2209 

Have a look at help here - any problems, give customer services a call. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-12-2018 09:21

on ‎18-12-2018 09:21

@conor2209 

Have a look at help here - any problems, give customer services a call. 

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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conor2209
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on ‎18-12-2018 11:42

on ‎18-12-2018 11:42

Thanks, after turning off the o2 call alert and the voicemail i finally got it to work.
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MI5
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on ‎18-12-2018 12:19

on ‎18-12-2018 12:19

Ah yes, it's one or the other I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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