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Unlocking phone

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Bambi1
Level 1: Joiner
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on ‎20-04-2022 17:05 - last edited on ‎20-04-2022 19:14 by Moderator

on ‎20-04-2022 17:05 - last edited on ‎20-04-2022 19:14 by Moderator

I have been in to store today to get a new SIM card so that I can unlock my iPhone to any network provider and I have just had an email to say 

‘I’m sorry we are unable to unlatch your device because the IMEI xxxxxxxxxxxxxx has not been used on our network with the MPN provided.

i am fuming I want it unlocking I have just spent £25 to get it unlocked and now had an email to say it can’t happen. I want it unlocking to any network provider. 

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MI5
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on ‎20-04-2022 17:16

on ‎20-04-2022 17:16

@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎20-04-2022 17:16

on ‎20-04-2022 17:16

@Bambi1 

Use the phone on O2 for a couple of days then submit the request. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎20-04-2022 18:24

on ‎20-04-2022 18:24

@Bambi1 

Why didn't you just take it to a local phone shop that does unlocking as it would have been cheaper than buying a PAYG Sim....

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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