Unlimited texts

[Anonymous]

Hi, i paid for unlimited texts and i just got a message saying i have less than 100 texts left before it starts costing please can someone explain how that works please

[perksie]

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@Anonymous wrote:

I really think this should be challenged. either your tariff is "unlimited" or limited, if its 12000 texts fine but thats limited at 12000. Unlimited should be what it means. Why is the regulator not doing something about this?

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We have had this on here many times and these figures are what we have worked from help given by O2 staff.  They apply to a Fair Usage Policy not a hard and fast limit, in other words above these limits you may well get a message advising you to cut down a bit.

Therefore there is no written limit and up until now the regulator has been happy for this to go on.

Lately I've been hearing that the regulators are looking at this now with a view to improving this situation.

Until very recently the regulator has been happy for firms to use the term "unlimited" at variance to it's true meaning.

[Anonymous]

Complaints about mis-use of the word "unlimited" can be passed to the ASA for investigation: http://www.asa.org.uk/Consumers/How-to-complain.aspx

[perksie]

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@Anonymous wrote:

Complaints about mis-use of the word "unlimited" can be passed to the ASA for investigation: http://www.asa.org.uk/Consumers/How-to-complain.aspx

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Hi Oliver, wasn't there a case about broadband recently where the regulator cracked down on the use of "unlimited"?

[Anonymous]

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@perksie wrote:

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Hi Oliver, wasn't there a case about broadband recently where the regulator cracked down on the use of "unlimited"?

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Yes, BE were found in breach of the rules because they advertised "unlimited" but removed users for over-use.

[Anonymous]

O2 are very good in comparison with the other providers. I am told the limits for unlimited with other networks can be as low as 3000 texts. But unlimited in the OED is defined as "without limit: unrestricted: very great in number or quantity. I would argue thats not 12000!

[perksie]

It really is time they started using English in the same way the rest of us do.