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Trying to return an item that’s not mine

ZoeDem
Level 1: Joiner
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I received my new contract and phone a few weeks ago. Inside my package was another customers new phone and details.

I keep being told I need to ring and speak with other departments or get cut off. I took it to a shop and they can’t take it as it was ordered online. Please can you advise me how I get this other customers phone and details returned as I shouldn’t have to keep ringing and being placed on hold over and over when this isn’t my mistake …. It’s an iPhone 13 that someone’s clearly going to be missing …. I am happy for someone to ring me but I’ve made a lot of efforts already and got nowhere … thank you 

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MI5
Level 94: Supreme
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@ZoeDem 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@ZoeDem 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ZoeDem
Level 1: Joiner
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Thanks - I’ve now sent a FB message and photo of the persons details … you would think they would be keen to get it back seeing as it’s a data protection breach 🤷🏼‍♀️🙈

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