Trouble with 2 step verification code on Facebook

[Steff]

Hi The O2 community

I have been trying to get into Facebook for the past 8 months. I have tried to get them to send me the 6 digit code. They say “they have resent the 6 digit code by SMS” but I never receive it? Could this be a block on the O2 network or is there something wrong Facebook’s end?

Does this happened to anyone else? Thank you

[MI5 · Accepted solution]

@Steff 

Check these tips Guide: Text Message Tips (not sent or received) 

and also check that FB has your number correct.

You may also be able to choose to be verified by email.

[Steff]

Thank you for the helpful tips, I am not too sure how I check the message centre number on my iPhone 6S Plus? Do you have any ideas? Yes Facebook has my mobile number correct I can’t bypass the 2 step verification process to access my account.

[MI5]

@Steff 

The message center number only effects outgoing texts so I wouldn't worry about it. 

If you are receiving all other texts ok I would imagine it's a problem with FB. 

Might be worth you calling them or chatting with them to change your verification method.

[Steff]

Thank you very much I will do that ☺️.

[MI5]

Best of luck.