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Switch up T&C’s changing?

Smith07
Level 1: Joiner
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I'm trying to figure something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on the 2nd does this mean I should still be able to switch up every 14 days? I have spoken to someone on chat and they said because I switched up in February this year I have now started a new contract and have to wait 90 days 

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Oxonian
Level 37: Blazing a Trail
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I don't know the answer to that @Smith07 as I am not on Switch Up. 

 

However, I hope that @MI5@madasaf1sh or @Enlli might be able to help you as they have contributed to this tread previously.  

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MI5
Level 94: Supreme
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Already answered and links given.

You stay on the original T&C's, No ambiguity just shop ignorance.

Your account will allow you to switch up when the shop tries it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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