[Status Update] O2 Webmail Down for an Indefinite Period for Everyone

[Anonymous]

Hi There,

I came onto this bulletin board because my webmail hadn't been working since Tuesday lunchtime.  Some individuals can't access their webmail because their accounts have been hacked by spammers, but at the moment I have been told that there is a general issue.  I thought I'd post it here as the Broadband 'service status' is showing as a green light.

Here is the end of the chat session from last night confirming the general issue.

Sol: Hi

Sol: Sorry, the Webmail isn't working for anyone.

Sol: Our support team is working on it but we don't have any timescale when this will be resolved.

Sol: I haven't heard from you for a while.  Are you still there?

[Liquid]

For some reason I cannot ping O2 web server (keeps timing out)

Either the server has a hardware fault or the connection to it is down.

Might be some sad little person running a DDOS attack.

[adamtemp64]

Just accessed my o2 webmail with no issues

[jonsie]

Me too from both PC and phone.

[Liquid]

I'm back online:)

[perksie]

I don't think anything has changed and this is still a problem for only some accounts, unless there was trouble earlier today and I missed it.

All working normally here.

[Liquid]

I may well have screwed up my trace route haha.

Op any chance your account has been closed due to spam?

[Anonymous]

Hi
Thanks for the replies to this thread, I'm intersted to see that some people can access their webmail, there are clearly lots of people who cant' (from the links on the broadband forum).

Is there any chance that my account has been closed due to spam? Well the CS rep said my account was subject to a general fault affecting everyone and was not specifically closed down, so I think not but you never know do you, as clearly everyone isn't affected.... my webmail is still not working though...

[Liquid]

Hmm that's very wierd.

Sorry to say it but call CS again you might of ended up being out through to a trained monkey (if you get where I'm coming from)

Let us know how it goes

[Anonymous]

I have just tried 2 x O2 email addresses from both the O2 web site and through my normal pick up and send system and both addresses are working from both systems ok.  I did from 2 different pc's to see if that affected the situation