Samsung Galaxy s6 edge delivery

[Anonymous]

I placed an order for my galaxy s6 on Thursday evening at 16:51, and selected premium delivery and selected the slot before 10:30am today, I have not received a confirmation email that it's been dispatched? I paid £8.99 for premium delivery, I'm assuming it's not going to turn up this morning?
Anyone else had this problem?
Thanks

[Cleoriff · Accepted solution]

Hi @Anonymous Yes quite a few people have this problem particularly if the phone is out of stock. Stock levels wont show on the shop website. You may want to ring customer services and check on the status of your order

http://www.o2.co.uk/contactus If the phone doesn't arrive by the time you paid for it to be delivered then CS will have to refund this payment

[Anonymous]

I have contacted CS, they have informed me due to the holidays, my order is still going through the system, and the phone will likely be delivered Tuesday, and I will be refunded the premium delivery cost.
Not sure why this info can't be provided when I placed the order and why it allowed me to pay for a delivery time slot that could not have been achieved?

[Cleoriff]

Hi @Anonymous I know how frustrating this must be for you. Until O2 put a live ordering system in place these problems will continue. At least CS said they would refund your next day payment.....though this is hardly the point! Will you pop back on Tuesday and update us?

[Anonymous]

Yes it is frustrating, especially when I will be working in the week, yes they said they will refund it on Tuesday

[MI5]

We always advise buying from an o2 shop to avoid this all too common issue.
If you search the forum you will find many exact same posts as yours.

[Bambino]

It always amazes me that O2 are so lax in keeping their site updated. No live stock updates, and email addresses sent to customers that don't exist any more. All this from what's supposed to be a state-of-the-art telecommunications company. No one owns up to the responsibility.

[Anonymous]

It just seems to be accepted, 'oh o2's online purchasing is poor' then nothing is done about it, with the volume of complaints about it you would of thought that by now things would of improved

[Cleoriff]

Yes @Anonymous totally agree. We have been saying the same for a long time. The main complaints on this forum are about phones not arriving as expected. Deposits taken.....contracts started... without the device as ordered.

Other companies can have live ordering systems so it should be easy enough to implement...?

[Bambino]

We agree with what you say @Anonymous. At best, the only thing we here as fellow customers can offer you is a link to lodge a complaint, which you should definitely do. http://www.o2.co.uk/how-to-complain